Reports to NA Customer Service Supervisor. Responsible for processing Retail credits, corrective invoices, returns, call tags and freight claims.

RESPONSIBILITIES

Home Depot, Home Depot Dot Com, Lowe’s: 

• Print Home Depot Dot Com RTV’s from Home Depot Website using spreadsheet in Big Box Credits shared folder. 
• Receive warehouse return paperwork and match to printed RTV’s 
• Maintain file for unmatched RTV’s
• Maintain file for unidentified warehouse return paperwork
• Analyze and prep Home Depot Dot Com credits:
• Calculate pricing and freight 
• Determine if credit should be issued or disputed (Give all disputes to A/R)
• Issue credits for HD Dot Com & Genco that will be included in the Big Box Credits shared folder.
• Issue credit for Rebate/Co-op deductions once a month (time-sensitive) 
• Amounts will be provided by AR retail clerk shared folder
• Maintain RTV spreadsheet and add credit information
• Follow-up on previous months’ RTV’s
• Issue call tags when applicable, with regular follow-up (information received by Retail Team via credit requests or damage notifications)
• Issue freight claims when applicable, with regular follow-up (received from UPS or Retail Team)
• Issue credits for Home Depot open freight charges on RTV’s– Amount will be provided by AR.
• Issue credits for denied disputes (information will be included in Box Credits shared folder.)
• Collaborate with Retail Team regarding credit requests/call tags
• Issue credits for Lowe’s deductions, chargebacks, and unpaid invoices – Provided by AR.
• Collaborate with A/R Retail Clerk regarding credits, call tags, unpaid invoices, etc.
• Maintain current records and files in CRM and Document Management system. 
• Other responsibilities that arise during the training period.

Floor & Décor – amounts provided by Retail and confirmed by A/R 

• Volume Rebate credit 
• Grand opening credit 
• Display allowance credit
• New Product Marketing rebate 
• Contractor & Project Selling      rebate

• High School diploma 
• Excellent verbal and written communication skills
• Knowledge of MS Windows and MS Office
• Two (2) years related experience
• Ability to work in a team environment and take initiative
• Well organized and detail oriented

COMPANY BENEFITS 

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

 "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
 

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. 

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

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