Customer Service Scheduler

The Customer Service Scheduler is responsible for coordinating, scheduling, and managing customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction at Al Udeid Air Base. This role serves as a primary point of contact between customers, service teams, and management, ensuring schedules are accurate, resources are allocated effectively, and service commitments are met in a fast-paced, mission-critical environment.

ESSENTIAL JOB FUNCTIONS:

• Schedule, coordinate, and track customer service appointments, work orders, and service requests.
• Serve as the primary point of contact for customers regarding scheduling inquiries, changes, and updates.
• Maintain accurate scheduling records and documentation in designated systems and databases.
• Communicate daily schedules, changes, and priorities to service personnel and supervisors.
• Monitor workload and adjust schedules to accommodate urgent requests, operational changes, or mission requirements.
• Ensure compliance with base policies, security procedures, and contractual requirements.
• Provide professional customer service while resolving scheduling conflicts and addressing customer concerns.
• Generate reports related to service schedules, productivity, and customer service metrics as required.
• Coordinate with multiple departments to ensure timely and efficient service delivery.
• Support continuous improvement efforts by identifying scheduling inefficiencies and recommending solutions.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.

ADDITIONAL REQUIREMENTS:

• Must possess a valid U.S. Driver’s License
• Possess a valid U.S. Passport (preferred)
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
• Able to obtain and maintain a valid Residency Visa for Qatar
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather and hazardous conditions.

TRAVEL: 100%, in deployed location.

SECURITY CLEARANCE:  Must have and maintain a DoD Secret Clearance