Customer Service Self Pay Specialist III, Single Billing Office, Baptist Metro Square

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

Baptist Metro Square is hiring a Customer Service Self Pay Specialist III to join our team in Jacksonville, Fl. This is a full-time opportunity Monday - Friday 8:00am - 5:00pm.

Customer Service Self Pay Specialist II Job Responsibilities:

• Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media

• Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise

• In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts

• Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.

Experience Requirements:

• 1-2 years Billing Experience Required

• 1-2 years Medical Billing Experience Required

• 1-2 years Customer Service Experience Required

• 1-2 years Call Center Experience Preferred

Education & Credential Requirements: 

• High School Diploma Required 

Primary Location: