Customer Service Senior Representative (Bulk 4)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Senior Representative

Duration: 06 month (possible extension)

Pay Rate: $18.00/hr. per hour on W2

Location: Memphis, TN OR Lake Mary, FL - Hybrid

Job Description:

Notes:

On-Site in Memphis, TN OR Lake Mary, FL - 255 Technology Park, Lake Mary, FL 32746; hybrid roles, will work from home as well, number of days on-site/remote will vary.

Shift timings:

Monday - Friday, 10:00 am - 7:00 pm CST; could work 7:00 am - 4:00 pm CST

Duties :
Delivers specific delegated Customer Service tasks assigned by a supervisor.
Receives requests by mail, telephone, or in person regarding insurance claims/policies.
Responds to inquiries from policyholders, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Position typically requires excellent interpersonal skills and, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
Skills : Previous experience in the healthcare industry 1-2 years with third-party benefits verification experience preferred.
Basic knowledge of Outlook, Excel, Word, MS Office, and SharePoint.
Excellent verbal and written communication skills.
Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given.
Demonstrated ability to handle challenging situations professionally.
Willingness to work on varying tasks.
Knowledge of healthcare pharmaceuticals and services is a plus.
Minimum Degree Required:

Completed High School (Diploma or GED)

Keywords :

Education: High School diploma and at least 1-2 years of customer service, insurance verification or related area required.

Skills and Experience:

Required Skills :

EXCEL

Additional Skills: MS OFFICE
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
SHAREPOINT
HEALTHCARE INDUSTRY
RETAIL SALES
MICROSOFT SHAREPOINT
DOCUMENTATION
MICROSOFT OFFICE
AUTO INSURANCE
CUSTOMER SERVICE ORIENTED

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.