Customer Service Specialist

Description

• Manage and process a high volume of inbound/outbound calls daily as required
• Schedule exams, confirm appointments, Process orders, and/or obtain Authorization on scheduled appointments.
• Maintain customer relationships with referring physician offices and patients
• Work with multiple computer programs simultaneously; utilize available online resources
• Maintain highly accurate data entry rate

Requirements

Education: High School Diploma or Equivalent

Skills: Call Center experience strongly preferred

Medical office experience preferred

Knowledge of medical terminology strongly preferred

Excellent organizational skills and ability to multi-task

Maintain confidentiality

Experience: At least 2 years customer service