Customer Service Specialist

Description

Summary

Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.

• Answer incoming calls in a call-center atmosphere, solve problems, process orders, and provide exceptional service for customers.
• Essential Duties and Responsibilities
• Answer incoming calls, solve problems, process orders, and provide exceptional service for customers.
• Provides delivery information on customer orders.
• Provide stock information for customer inquiries.
• Give pricing information when account number provided.
• Establish new accounts using specific guidelines.
• Process cutting for approval, cutting, hold only, and memo requests.
• Process replacement orders.
• Process claims for customer returns and pricing discrepancies.
• Generate look ups for expediters to obtain information for customer relating to existing order or potential/pending orders.
• Process customer cancellation requests.
• Process faxed memo/cutting for approval requests when not taking incoming calls.
• Process faxed fabric orders when required.
• Interface with other departments to provide good service.
• Practices safety and good housekeeping.
• Uses materials and equipment effectively.
• Job duties are subject to change as directed by management.
• Performs other duties as assigned.

Requirements

• High school education or equivalent.
• At least 6 months previous customer service experience.
• Computer and 10-key skills.
• Basic math skills.
• Well organized and have the ability to manage multiple priorities in a fast paced environment.
• Superb interpersonal skills .
• Ability to work effectively with others.
• Excellent written and oral communication skills.
• Able to handle stress in a high volume office.