Customer Service Specialist

Description

Essco Calibration Laboratory, New England’s largest and most diverse calibration laboratory, provides calibration services and solutions to thousands of prominent high tech businesses worldwide.

Our mission is to ensure customer satisfaction by maintaining an environment dedicated to quality, capability and timeliness.

We have an opening for a full-time or part-time Customer Service Specialist in our Chelmsford, MA laboratory. This position requires a positive, self-motivated individual to provide support and direction in our NVLAP accredited commercial lab.

Essco is a growing company with an opportunity to advance your career working in a strong team environment. The successful candidate will be self-motivated, organized and collaborative.

Requirements

Primary Objectives:

• Respond to customer queries in a timely and accurate manner, via phone or email.
• Identify customer needs and help customers with their calibration needs.
• Properly document data and results using Essco and customer policies and procedures.

Skills/Abilities:

• Great interdepartmental communication skills and documentation skills are required.
• Time management skills
• Problem solving and reasoning skills required.
• Demonstrated ability to prioritize and accomplish goals while working across departments is essential.
• Familiarity with MS Office suite and understanding of enterprise software applications.

Education and Experience

• High School Diploma required. AS degree w/5+ years of Customer Service Specialist experience preferred.
• Practical Software experience required.
• Familiarity with the calibration industry is a plus.

Physical Demands:

• Communicate effectively.
• Use hands and fingers to handle or feel and to manipulate keys on a keyboard.
• Reach with arms and hands.
• Moderate lifting up to 25 lbs. occasionally.
• Vision abilities required in this job include close vision requiring focusing eyes on a nearby object for prolonged periods of time.

Work Environment:

• Professional office environment.
• Routinely use office equipment including computes, copiers, and phones.
• Noise level is usually quiet to moderate.