Customer Service Specialist

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.

Essential Functions:

• Provide friendly, effective and efficient communication with customers to ensure customer satisfaction
• Ensure timely resolution and proper documentation of customer issues
• Develop relationships and be proactive with accounts
• Develop understanding of BonaDent products and turnaround times
• Keep sales and technical teams abreast of issues, concerns, and successes with important accounts
• Provide timely feedback to manager in regards to issues involving customer satisfaction
• Partner with technical staff and sales and marketing staff to exceed customer expectations
• Follows BonaDent’s policies and procedures

• High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Multi-tasking and organizational skills, with close attention to detail
• Ability to learn new systems and processes quickly and effectively
• Ability to cope effectively with deadlines
• Must be able to maintain Confidentiality
• Must demonstrate the ability to meet basic job requirements and carry out essential job functions
• Must be able to communicate effectively and have the ability to work well with others
• Must have the ability to organize and manage multiple priorities
• Must possess basic computer skills and excellent telephone etiquette
• Must be able to take and apply constructive feedback