Customer Service Specialist

 Do you have what it takes to be on the front lines of FUN.com’s customer galaxy? We’re looking for a Customer Service Specialist who can guide customers through questions, resolve issues with calm confidence, and keep every interaction aligned with the FUN.com brand—strong in the Force and steady under pressure. If you thrive in a fast-paced environment, enjoy helping others, and know how to de-escalate even the toughest situations, this role puts you right in the center of the action. 

Essential Duties and Responsibilities

• Provide prompt, consistent, and company branded service to our customers in a professional, positive manner
• Promptly answer inbound customer calls, online chats, and emails (answer questions about sizing, availability, shipping, offers, returns, etc.)
• Follow up with customers regarding oversold items and other pre-shipping issues
• Use contact de-escalation techniques with escalated customer situations
• Other duties as assigned 

Additional Duties and Responsibilities During Season

When season calls, we all answer as one team. This means you may be called upon to join your colleagues in the warehouse to deliver the monster memories. Warehouse specific job descriptions are available under separate cover. Reasonable accommodation to qualified individuals to perform the related essential job functions will be provided unless the accommodation would impose an undue hardship on the company.

• Help train and support temporary staff
• Oversee temporary staff’s completion of assigned daily tasks (eBay, product recovery, tasking, etc.)

Other Duties and Responsibilities 

• Promote and demonstrate FUN.com’s core values through words and actions: Focus on the Positive, Be Humble, Embrace Nerdy Goofy Fun, and Never Be Complacent.
• Promote and sustain a fun and inclusive work environment where all team members can be their FUN-of-a-kind selves and actively contribute their thoughts, ideas, and work to the continuous improvement of what we do.
• Work extended hours including evenings, weekends, and holidays.
• Adhere to federal, state, and local laws and regulations and Company policies and procedures (including but not limited policies and procedures related to employment, department operational flow, and health & safety).
• Perform other duties as assigned.

Work Environment

Note: The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

• Work is performed in a hybrid work environment; 1) when working on site with various temperatures and floor surfaces and indoor and outdoor locations may work or work-related activities may be performed, 2) when working from home, Team Member is responsible for maintaining their workspace in a safe manner, free from safety hazards, and reasonably      distraction-free.    
• On site, the noise level in the work environment is usually moderate. 
• Must be willing to work flexible hours, including evenings, weekends, holidays, and at times extended periods to support business operations.  Must be able to work extended periods during the month of October.

Wage: $17.50/hr

  Minimum Required Education and Experience:

• Requires education generally equivalent to a high school diploma 

Preferred qualifications: (if any) 

• 1-2 years of experience in a call center, customer service, retail, or a similar environment 
• Team leadership
• Training experience 

Knowledge, Skills and Abilities Required

• Typing speed of 35+ WPM
• Proficiency with Microsoft Office Suite
• Efficiently navigate a web-based computer system
• Remain calm and practice patience while working in a fast-paced environment
• Exceptional product knowledge