Customer Service Specialist

Salary :

$45,000 - 55,000 yearly

Company : Pheasants Forever

Job Type : Full Time

Minneapolis-St Paul Metro Area, Mn

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Customer Service Specialist

Location: Hybrid – Minneapolis-St Paul Metro Area, with regular in-office work required (office is located in St Paul)
Application Deadline: Open until filled
Anticipated Start Date: May 2026

Position Summary: The Customer Service Specialist serves as a frontline ambassador for Pheasants Forever and Quail Forever, delivering high-quality service to members, donors, chapter volunteers, and supporters. This role is responsible for responding to inbound phone and email inquiries, resolving membership-related issues, and ensuring accurate, timely updates within the organization’s CRM system.

This position plays a key role in creating a positive and consistent member experience by providing clear communication, accurate support, and dependable follow-through while supporting the day-to-day operations of the Membership & Annual Giving team.

Primary Responsibilities:
Customer Service & Member Support

Provide timely, professional support via phone and email to members, donors, supporters, chapter volunteers, and internal partners.
Respond to member and donor inquiries, including profile updates, order issues, AutoPay questions, cancellations, and account support.
Support AutoPay and other recurring giving programs by processing payment updates and renewals and resolving related issues.
Conduct outbound follow-up as needed to resolve inquiries, benefit questions, and fulfillment issues.

Systems & Data Support

Maintain accurate member and donor records in Microsoft Dynamics 365 (CRM) system to ensure data integrity and continuity of service.
Use CRM and other tools to research and resolve requests and document outcomes.
Identify recurring service trends and share feedback with supervisors to support process improvements and workflow updates.

Fulfillment & Operational Support

Follow established workflows and use templates and knowledge resources to deliver consistent service and reduce rework.
Support the Membership & Annual Giving team with periodic operational tasks and special projects as assigned.
Resolve Elite and other premium membership benefit or fulfillment needs by providing status updates, coordinating with internal teams or vendors, and closing items promptly.

Events & Organizational Support

Provide customer service support at select national events, including staffing membership booths and assisting event attendees as needed.
Provide additional coverage during peak periods (e.g., campaigns, website changes, seasonal volume) to maintain service levels and response times.
Collaborate with team members and internal partners to support department priorities and organizational initiatives.

Required Qualifications:

High school diploma or equivalent required; post-secondary coursework or degree preferred.
Minimum of 3 years of experience in customer service, member services, call center, or support-related role.
Strong communication skills with the ability to engage with diverse audiences.
Comfort working with databases or CRM systems and ability to learn new tools and processes quickly.
Strong attention to detail, organization, and follow-through.
Ability to manage multiple tasks and maintain service quality in a fast-paced environment.

Preferred Qualifications:

Interest in conservation, wildlife, or mission-driven organizations.
Experience working in a nonprofit, membership-based, or customer-facing organization.
Familiarity with Microsoft Dynamics 365 CRM systems or comparable system

Salary: Salary range of $45,000-$55,000 + benefits (see our benefits summary at www.pheasantsforever.org/jobs). Commensurate with qualifications and experience.

To Apply: Please combine a cover letter, resume, and three (3) references into a single Word document or PDF before uploading as part of your application on our recruitment website.

Pheasants Forever, Inc and Quail Forever is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.

Original job Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Customer Service Specialist Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Customer Service Specialist Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service Specialist

Job Description - Customer Service Specialist

Similar Customer Service Specialist Jobs in the US

Mobile Apps