Customer Service Specialist

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Kelly Services is currently recruiting for compassionate and caring Customer Service Specialists for a well-known healthcare company in Eagan, MN. This position is not a typical call center environment. These are temporary-to-hire opportunities.

Snapshot:
Start Date: July 2017
End Date: Temporary-to-permanent opportunity for the right candidate
Work Hours: Monday – Friday - 8:00AM-8:00PM (Must be available for 8.5 hour shift)* Regular shift will be 11:30AM-8PM
Training: Initial 4 Weeks classroom-based training will be 9:00AM-5:30PM; followed by mentoring with seasoned representative
Pay rate: $15.00

Job Responsibilities:
• Handle inbound calls regarding Health Savings Accounts (HSA) and other spending accounts within a call center environment
• Accountable for maximizing first touch resolution on all client service issues
• Provide prompt and quality customer service interactions
• Document all communication in database accurately and in a timely manner
• Professionally communicate with customers, clients, and all levels within the organization

Knowledge, Skills, & Abilities:
• Professional Telephone Etiquette
• High level of Empathy
• Excellent follow through and decision making skills

Minimum Requirements:
• High School Diploma or GED required
• 4 Year College Degree Preferred, but not required
• Basic knowledge in MS Word, Excel and Outlook
• Excellent Written & Verbal Communication Skills
• 2 years of experience in a customer service-related position; or equivalent combination of education and experience
• Must be comfortable going through interview and testing process

Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.