Customer Service Specialist

The Customer Service Specialist at D&H Industries is a results-oriented, innovative and analytical person with a drive for change. The successful candidate will be energized by change and variety. This role ensures seamless customer relations and efficient sales operations. 

THE WHAT

What will you be doing?

• Identify, evaluate, and optimize business workflows to enhance efficiency, quality, and performance. Map current processes, identify bottlenecks, and implement changes. Serve as a primary contact for customer inquiries, resolving issues and ensuring satisfaction through prompt and professional communication.
• Assist with sales quote documentation (RFQ's) outlining the fixed costs, itemized materials/services, and delivery terms sent within 24 hours to secure sales.
• Enhance, and maintain end-to-end customer product life cycle.
• Facilitate the management of product data, including lifecycle tracking, product launches, discontinuations, and updates.
• Own the CRM database, keeping all customer and sales records current, accurate, and secure.
• Lead and support electronic data interchange (EDI) processes to enhance order processing and data accuracy.

THE WHY

Why should YOU work at D&H Industries?

YOU will:

· Have opportunities to share YOUR ideas. We want your input!

· Be treated with human dignity. Our supervisors care about our people.

· Make your health and wellness a priority. We have an on-site clinic staffed by a Physician Assistant. You can see a doctor during your workday.

· Be reimbursed up to $1,000 each year for alternative medical treatments like massage therapy, yoga classes and holistic medicine.

· Receive raises every year if meeting performance expectations.

· Receive up to $2,000 in tuition reimbursement per year.

D&H offers medical, dental, vision, 401K, profit sharing, paid holidays, company-paid short-term, long-term disability, life & AD&D insurance, gain sharing bonus, and annual Christmas bonus.

D&H Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Bachelor’s degree or equivalent experience in business, supply chain, sales, or a related field.
• Customer service experience within a manufacturing environment required.
• Proficiency with CRM systems, sales databases, and MS Office Suite.
• Adept at utilizing EPICOR or similar ERP platform.
• Ability to handle multiple tasks and prioritize deadlines effectively.
• Familiarity with RFQ processing, pricing and costing, product lifecycle management, and compliance documentation.
• Experience with EDI processes and reporting tools is preferred.