Customer Service Specialist

Reports to: CX and Marketing Manager 

Daily Schedule: 7 AM – 5 PM; Monday -Thursday; weekends and overtime, as needed

Position Status: Non-Exempt; hourly, paid bi-weekly 

Company Description: WEG Coatings LLC., located in Manitowoc, WI, is a company that custom formulates, develops, manufactures, sells, and applies Heresite high performance coatings. These include Phenolics, Epoxies, Epoxy Phenolics, Urethanes and Polyesters.  Founded in 1935, the company is the manufacturer of the finest corrosion control coatings and serves customers world-wide. 

We are a service-oriented company that strives to be on the cutting edge of the coatings industry. We take great pride in the satisfaction of our customers thus requiring a dynamic, personable, independent individual who can work well with our customers and staff. WEG Coatings is made up of a talented, versatile team focused on continuous improvement.

Job Description: The Customer Service Specialist position at WEG Coatings is varied and challenging. The individual we are looking for will work directly with customers and the Sales team to ensure all customer needs are being met. The ideal candidate is detail-oriented, and motivated to take ownership of processes, drive improvements, and contribute to the continued development of overall processes.

Specific tasks include:

• Manage customers’ orders and communicate to internal personnel regarding customer needs and order status
• Process daily invoicing of customer orders
• Market research and intelligence on industry trends
• Assist Sales Manager in servicing customer demands
• Answer phones and greeting guests
• Assist in other areas as needed

Position Benefits:

• Competitive compensation with annual bonus potential
• Comprehensive health insurance: medical, dental, vision, short-term disability, life, and HSA account
• 401(k) with Company match
• Paid vacation
• Safety shoes/safety glasses reimbursement

Position Location:

825 East Albert Drive

Manitowoc WI 54220 

Desired Skills & Experience:

• Proficient in Microsoft Office
• Previous purchasing experience in a manufacturing environment
• Ability to multi-task and work in a fast environment
• Ability to work independently as well as collaborate with other employees
• Ability to meet deadlines and perform work in a timely manner
• Detail-oriented, conscientious individual with excellent documentation skills
• Effective verbal, written, and electronic communication skills are necessary.
• High energy individual with a willingness to learn