Customer Service Specialist

At National Business Furniture (NBF), we believe in the power of inspiring workspaces to help people achieve great things. For over 50 years, we have partnered with hundreds of thousands of organizations, from startups to Fortune 500 companies, to create environments that are functional, comfortable, and beautifully designed.

We are currently seeking a Customer Service Specialist to join our team. In this role, you will serve as a primary point of contact for customers, suppliers, carriers, and internal stakeholders, delivering timely and effective solutions while ensuring a high-quality customer experience.

Position Overview

The Customer Service Specialist manages incoming phone calls and email inquiries, resolves customer issues, processes order adjustments, and maintains accurate order-related records. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

This position follows a hybrid schedule, based out of our West Allis office Tuesday through Thursday, with remote flexibility on Mondays and Fridays. Please note, during training (4-6 weeks) you must be in office Monday-Friday. Working hours are 9:30 a.m. - 6:00 p.m.

What Makes This a Great Opportunity:

This role offers the opportunity to build meaningful relationships with customers, colleagues, and external partners while working in a dynamic environment where no two days are the same. You will gain exposure to a wide variety of business functions and customer scenarios, making it an ideal position for someone who enjoys problem-solving and is passionate about delivering exceptional service.

 Here’s a General Overview of What You’ll Be Doing:

• Respond to inbound customer inquiries via phone and email, providing timely and effective solutions

• Serve as a customer advocate, ensuring a positive and seamless experience

• Process credits, debits, refunds, and order adjustments while maintaining accurate ledger accountability

• Manage and track orders using internal systems, ensuring deadlines and commitments to customers are met

• Follow up consistently with customers to ensure resolution and satisfaction

• Utilize multiple tools and systems, including order management software, Salesforce, Vonage call center system, Jabber softphone, Microsoft Office Suite, and web-based platforms

• Complete periodic reporting tasks (approximately 1–2 hours per month)

What We’re Looking For:

• Minimum of 3 years of customer service experience, preferably in a high-volume or call center environment

• Strong communication and interpersonal skills

• High level of organization and attention to detail

• Ability to manage multiple tasks and interruptions while maintaining focus and accuracy

• Self-motivated with a strong sense of accountability and reliability

It Would Also Be Nice to Have:

• Associate or bachelor’s degree in a related field (e.g., Communications, Business Management)

• Familiarity with CRM systems such as Salesforce

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at [email protected].