Customer Service Specialist

Description

Why Choose Tiger for your next career path? Tiger offers a unique, no sales, inbound calls call center environment with:

· Monday – Friday

· No nights, no weekends

· 8:00am – 5:30pm call center hours (Work hours can range from 8:00am - 7:00pm)

· 6 paid Holidays

· 2 weeks paid time off

· Potential Remote work available

· Employer contribution to medical and dental plan available

· 401k with Employer Match

Position Summary:

The Customer Service Representative position, under direction of the Customer Service Supervisor, receives and processes all incoming contacts from customers and serves as the end-to-end point of contact for service, sales, billing and general inquiries.

Essential Functions:

• Consults with new and current customers on Tiger Sanitation products and services
• Maintains current customer accounts by utilizing creative problem solving and negotiation skills to resolve customer issues.
• Offer, quote, and close prospective customer sales
• Coordinates service requests and changes, as needed
• Communicates concise and accurate information to all inquiries
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within Company.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Performs outbound calling campaigns based on business needs.
• Other duties as assigned

Knowledge/Skills/Abilities

• Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
• Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
• Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
• Ability to maintain constructive interpersonal relationships in a high-volume contact center environment
• Ability to collaborate with coworkers
• Ability to proficiently navigate multiple computer programs
• Ability to prioritize activities in order to achieve, individual and team, expectations and goals

Education and Experience

• High School Diploma or equivalent combination of education and experience
• Previous experience utilizing customer service software and Microsoft Office products, preferred
• Bilingual preferred
• Previous experience with eServices (chat and social media), preferred

Working Conditions

This position will be based in an office environment with extended periods of sitting and using manual dexterity to utilize computer and phone systems. This position will require extensive periods communicating with customers via phone or electronic means.

An Equal Opportunity Employer disability/veteran