Customer Service Specialist

$16.50/hr + benefits on W2
On-site in Racine, WI.
10+ month contract
Our client is a leading consumer goods and chemicals company! They are looking for a Customer Fulfillment Specialist to join their team at their Racine location.
Responsibilities:
Execute assigned tasks in a manner aligned with company and customer expectations
Make independent judgement within the scope of authority for work governed by standard operating procedures
Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
Ensure proper execution of system tools to ensure the goals of order management are met
Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
Generate reports for analysis as requested
Minimum Qualifications:
Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
The ability to communicate effectively; written and verbal
Strong interpersonal skills
Strong analytical and problem-solving skills
Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
Ability to work independently with minimum supervision
Ability to work in a fast-paced setting
Interested? Apply today!

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