CUSTOMER SERVICE SPECIALIST

Job Details

Job Location
Lebanon PA - Lebanon, PA

Position Type
Full Time

Description

Customer Service Specialist

Everlast Roofing, Inc. is a leading manufacturer of metal roofing and siding. Committed to doing our part to assure our employees of a satisfying work experience, we value and strive to create a culture where employees thrive and grow. We are looking for hardworking, dependable individuals who are goal oriented and desire to maximize the highest levels of efficiency. If this sounds like you, please continue to read about the exciting opportunities we have.

Overview:
The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.

Key Responsibilities:
Process customer orders, returns, and exchanges accurately and efficiently.
Respond to customer inquiries via phone, email, and fax promptly and professionally.
Assist customers with product information, order status, returns, and other service-related inquiries.
Address and resolve customer complaints and issues promptly, ensuring a positive customer experience.
Escalate complex or unresolved issues to the appropriate department or manager.
Verify customer information and ensure all transactions are completed correctly.
Maintain accurate records of customer interactions, transactions, and feedback.
Stay informed about company products, services, and promotions to assist customers effectively.
Provide customers with detailed and accurate product information and recommendations.
Work closely with other team members and departments to ensure a seamless customer experience.
Participate in team meetings and training sessions to continuously improve customer service skills.
Assist with bi-annual plant inventories.
Qualifications

Qualifications:

Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
Positive attitude and a solid commitment to providing exceptional customer service.
Ability to work under pressure and meet tight deadlines.

Requirements:
Working knowledge of metal roofing installation.

Our Benefits Include

Medical, dental, and vision insurance

401(k) plan with a 4% company-funded match

Paid time off for vacation

Paid time off for Personal days and Holidays

Flexible spending accounts

$5000 Referral Bonus