Customer Service Specialist

Description

Specialized Solutions

: CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

Job Summary:

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities:

Trace shipments for the booking agents and customers

Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers

Register free-astrays when needed

Register shipments for online agents

Provide system updates when needed

Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims

Provide dates for truckload shipments as well as specialty fleets

Add and approve valuation with defined limits

Document all actions on the V601 system

Preferred Skills:

Customer Service and Communication

Complex Problem Solving and Critical Thinking

Judgement and Decision Making

Active Listening and Monitoring

Good Time Management

Trouble shooting and Negotiation

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

The CRST Core Values:

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.