Customer Service Specialist - Conservation

Salary : $43,057.00 - $70,664.00 Annually

Location : San Antonio, TX

Job Type: Full Time

Job Number: 2024-00081

Department: Public Affairs

Opening Date: 05/03/2024

Closing Date: 5/19/2024 11:59 PM Central

Grade: 16 // Starting Hourly Rate: $20.7007. Rate of pay depends on qualifications.
Job Description

JOB SUMMARY
The Customer Service Specialist in the Conservation Department is responsible for review, research, resolution and response of escalated customer concerns.

ESSENTIAL FUNCTIONS
All Specialties
Provides written and verbal reports to management, as required.
Participates in meetings, information gathering and sharing sessions to provide trends and patterns of escalation.
Develops and maintains a database or an automated record keeping system of applications, complaints, incentives, violations.
Establishes and maintains effective working relationships and public relations.
Assists with correspondence via email, web, and letters of acknowledgement and follow up.
Responds to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication.
Develops a rapport with internal/external customers.
Answers customer's question or solves the problem during initial contact, if follow-up is required, must do so within the timeframe committed to the customer.
Performs all other duties as assigned.
Conservation Specialty Develops and documents procedures for on-going programs and projects.
Researches residential/commercial customer accounts to ascertain responsible parties for enforcement activities.
DECISION MAKING

All Specialties Works under limited supervision.
MINIMUM REQUIREMENTS
All Specialties High School Diploma or GED.
Four years' experience in a customer service environment.
Valid Class "C" Texas Drivers License.
Proficient in the use of Microsoft Office environment.
Ability to work regularly scheduled shifts within SAWS's hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
PREFERRED QUALIFICATIONS
All Specialties Two years' of college courses in business administration or related field from an institution accredited by a nationally recognized accrediting agency.
Bilingual in English/Spanish.
JOB DIMENSIONS Regular contact with internal and external customers, including the general public.
Must meet the required performance standards within the area of assignment.
Ability to communicate effectively verbally and in writing.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting for extended periods of time to perform job scope. Working conditions are in an office environment with occasional field visits.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following: Competitive, market-based salaries
Performance-based incentives
Medical benefits
Dental benefits
Life insurance
Prescription drug program
Vision care plan
Two retirement plans
Deferred compensation plans (457 plan)
Disability income
Paid leave (vacation, sick, personal)
Education assistance program
Employee assistance program
Flexible, tax-deferred health and dependent care spending accounts
Wellness programs
On-Site Fitness Facilities
Community service opportunities
Click on the link for additional information regarding benefits:

01

Which best describes your highest level of education? I do NOT have a High School Diploma or a GED
I have a High School Diploma or a GED
I have some college hours (less than 60 credits)
I have an Associate's Degree or equivalent amount of credits (60 credits or more)
I have a Bachelor's Degree
I have a Master's Degree or higher level of education

02

If you attended college, indicate college hours completed, degree type, and major.

03

How many years of experience do you have in a customer service environment? No experience
Less than 1 year of experience
Between 1 and 3 years of experience
4 years or more of experience

04

Please describe your computer skills proficiency level with the use of Microsoft Office environment? No experience
Basic
Intermediate
Proficient

05

What is your experience managing software for record keeping needed for tasks such as payroll?

06

What is your experience working directly with customers in person or on the phone?

07

What is your experience using data presented in graphs/charts to draw conclusions?

08

Do you have a valid Texas driver's license? If so, what type of driver's license do you have? Class C
Class CDL - B
Class CDL - A
I do not have a valid driver's license.
I have a valid driver's license from another state.

Required Question