We are looking for a diligent Customer Service Specialist / Customer Service Representative / Customer Service Agent to join our high-achieving team at Amaze Systems Inc. in Augusta, GA.
Growing your career as a Full-Time Customer Service Specialist / Customer Service Representative / Customer Service Agent is a fantastic opportunity to develop fundamental skills.
If you are strong in planning, time management and have the right commitment for the job, then apply for the position of Customer Service Specialist / Customer Service Representative / Customer Service Agent at Amaze Systems Inc. today!
Hello Professionals, I hope you are doing well!
This is RASHEED AKBAR from "Amaze Systems Inc." and I have the following position. Please let me know if you are interested / have anyone. Thanks!
POSITION#: 1030349
Position: Customer Service Specialist / Customer Service Representative / Customer Service Agent / Customer Support Specialist
No of Positions: 38
Work Location: Augusta, Georgia (Onsite from Day-1)
Duration: Long Term Contract
Client / Implementer: CodeForge
Required Skills: Min. 3 years of experience in Customer Support / Consumer Support, MS Office, Banking experience is a plus etc.
Shift Timing: Rotational & Weekend flexibility with 40 hours a week (Day Shift: 9-7PM EST & Night Shift: 7-9AM EST)
Job Description:
Qualifications:
- Preferred 3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
- General working knowledge of all applicable banking laws and regulations
- Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
- Strong oral presentation and training delivery skills in-person and over the phone required
- Excellent problem-solving, analytical and critical thinking skills
- Demonstrated ability to influence and establish positive working relationships across the organization required
- Results oriented in a high-performance team environment
- Self-starter and ability to multi-task in a fast-paced environment
- Outstanding organization and effective time management skills
- Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
- Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.
Responsibilities:
- Provide high touch customer care for all of our clients' Consumer banking customers
- Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.
- Provide escalation support for Tier 1/Tier 2 Shared Resources team.
- Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
- Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
- Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
- Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
- Abide by our client's policies, procedures, and regulatory compliance guidelines.
- Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.
- Utilize unique specialized skills as needed per direction of management.
- Provide exceptional client experience.
Best Regards,
Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
Desk#: +1 (669) 336-4352
Email: [email protected] | www.amaze-systems.com/
USA | Canada | UK | India
Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
Benefits of working as a Customer Service Specialist / Customer Service Representative / Customer Service Agent in Augusta, GA:
● Career Growth Potential
● Rapid Progression
● Competitive salary