Customer Service Specialist, E-Commerce & Special Events

It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile.  Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change. 

We are seeking a highly skilled, detail-oriented professional to join our team as an E-Commerce & Special Events Account Specialist. In this role, you’ll be responsible for managing customer orders from around the globe, ensuring a seamless and personalized experience. We’re looking for someone enthusiastic and proactive—someone who can anticipate customer needs, actively listen to concerns, and deliver innovative, tailored solutions. The ideal candidate will have a strong understanding of our customer service standards and be well-versed in our product offerings, enabling them to provide fast, accurate, and effective support.

E-commerce Order Management:

• Process Ecommerce orders within 24 hours and oversee from submission to delivery
• Possess strong understanding of Amazon Vendor Central portal and be able to confirm/route new orders and run analytical reports
• Analyze inventory data to determine how to best allocate e-commerce inventory
• Act as a liaison for internal teams (i.e., planning, accounting, operations etc.) and E-commerce customers to solve problems, clarify requirements and negotiate resolutions
• Collaborate with Distribution, Transportation and Drayage teams to expedite order fulfillment when necessary and to resolve issues
• Possess strong knowledge of Amazon compliance requirements and assist to reduce/avoid chargebacks
• Manage Month-End Closing for Home Delivery
• Process Return Material Authorization requests and address issues in a timely manner

Non-Revenue Order Management:

• Process non-revenue orders for Special Events/Samples/Quality/PR/Executive samples within 24 hours
• Manage all aspects of non-revenue orders from request to delivery, tracking progress and intervening/troubleshooting for timely execution of deliverables
• Perform cost analysis for orders with an emphasis on On-Time Delivery at the lowest rates
• Manage all aspects of domestic and international Disposal Order management and ensure accuracy
• Facilitate weekly meetings with PR Team
• Communicate daily order status to all relevant parties

General Responsibilities and Duties:

• Communicate solutions, successes, and opportunities to Customer Service Manager
• Oversee BOT performance and report failures
• Maintain standards, systems, and best practices for E-Commerce, Special Events and Disposal Orders
• Document Standard Operating Procedures and update as needed
• Support overall supply chain planning, sales operations, and expansion projects
• Maintain an exemplary customer service/problem-solving attitude and handle difficult customer situations to our customers’ satisfaction
• Be self-motivated and solution focused
• Continuously seek opportunities and take initiative to streamline operations

• Minimum of 1-3 years’ work experience
• BS/BA required, preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management
• Excellent problem-solving skills
• Ability to always remain professional and courteous with customers 
• Highly organized and detail-oriented
• Ability to handle multiple projects simultaneously
• Strong leadership, relationship building
• Excellent verbal and written communication skills
• Master-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills
• High level of proficiency in Word, PowerPoint, MS Outlook
• Willing to work outside normal business hours to complete time sensitive projects
• Experience with order management systems (Oracle highly preferred)

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2024, Wonderful ranked as #3 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs.  Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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