We are on the lookout for a persistent Customer Service Specialist (Homelessness and Encampment); part-time position to join our diverse team at City of Atlanta in Atlanta, GA.
Growing your career as a Full-Time Customer Service Specialist (Homelessness and Encampment); part-time position is an amazing opportunity to develop essential skills.
If you are strong in project management, critical thinking and have the right talent for the job, then apply for the position of Customer Service Specialist (Homelessness and Encampment); part-time position at City of Atlanta today!
JOB DESCRIPTION
Position: Open until filled
Salary: $22.00 per hour; no benefits
Job Schedule: Part-time (20-29 hours per week)
Location: 55 Trinity Ave. SW, Atlanta, GA, 30303
Major Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
- Site Visits: Assess reported encampments and/or homelessness within Fulton County and serve as the liaison between the unsheltered and service providers.
- Maintain detailed records of constituent interactions, issues raised, and resolutions achieved. Generate reports as requested. This responsibility involves using constituent relationship management (CRM) software.
- Attend weekly encampment group meetings on behalf of the department to provide updates on site visits and outreach.
- Act as a point of contact for constituents, receiving and addressing their inquiries, concerns, and requests in a timely manner. This often involves answering phone calls, emails, written correspondence, and coordinating with other departments.
- Must be able to manage information, prioritize and schedule tasks, and manage deadlines.
- Communicate effectively both orally and in writing.
- Ability to adapt to an ever-changing, fast-paced organization.
- Able to work flexible hours including some evenings and weekends.
- Perform additional duties as assigned, including but not limited to assisting other areas with similar duties during staff absences.
QUALIFICATIONS
- Minimum of one (1) year of verifiable experience in a human services position
- Proficiency in Microsoft Office Suite and other relevant software
Preferred Qualifications
- A bachelor's degree in social work, human services, sociology, or related field strongly preferred.
- Experience with homeless outreach and/or homeless services.
- Experience presenting in public spaces and communicating with the public.
Licensures
- Valid State Issued Driver's License required.
Benefits of working as a Customer Service Specialist (Homelessness and Encampment); part-time position in Atlanta, GA:
● Unlimited Growth Potential
● Advancement opportunities
● Attractive packageCompetitive Pay
Salary :
No CV Required
How to get there?
Your email job alert is now active!