Customer Service Specialist I (Billingual Korean/ English)

Location: Roanoke, TX

Responsibilities

• Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills


• Coordinate schedules and route plans for efficiency and timely delivery/service


• Receive and prioritize calls or requests for service, shipments, or assistance


• Respond promptly and effectively to customer inquiries via various communication channels.


• Process orders, forms, applications, and requests efficiently


• Collaborate and coordinate with colleagues to ensure seamless customer service.


• Strive consistently to ensure customer satisfaction and provide high-quality customer support.

Qualifications

• Strong communication skills (verbal & written)


• Multitasking & time management under pressure 


• Problem-solving skills for route changes, emergencies, and conflicts 


• Strong communication and interpersonal skills. 


• Understanding of industry-specific regulations.


• Familiarity with dispatching software, TMS