Customer Service Specialist II, Pay Range A20 Non-Exempt

We offer competitive salary, great benefits, and work that matters to our community.

The Organization

:

The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven Agency in Lower Queen Anne, Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 650+ employees. Our focus is expanding housing opportunities, building strong communities, and promoting race and social justice equity.
SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.
At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our

diversity policy

and

equity policy

.
The Position

:

We are seeking to fill a

Customer Service Specialist II

position

.

We are looking for someone to

perform a wide range of customer service and office support functions. Please note that this is a

candidate-pool posting and not for a specific vacancy.

Please also note that the vacancy may be a

term-limited position with an estimated end date.

How to Apply

:
Complete the

online NeoGov application

by clicking the

Apply button

in the upper right-hand corner of this posting.

The

work experience

and

education

sections should be updated with your latest information.

SHA does not accept external attachments

for resumes and cover letters.
Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still

review and update the agency-wide questions .

Answer the

supplemental questions , if applicable.
The ideal candidate has:
Three years’ work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
Use of Document Imaging is preferred but not required.
Two years of mail processing, or equivalent clerical experience is preferred.
High school diploma or equivalent.
Valid Washington state driver’s license with an insurable driving record.
What will you do?
Provide front-line information and assistance to customers, on the telephones, and in person.
Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

The Location:

101 Elliot Ave. W Seattle, WA 98119

Why Should You Apply?

Competitive salary
Great benefits

We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS), if hired into an eligible position.
We also offer generous paid leave and holidays

Reasonable hours

Part-time telework opportunities in some jobs

Opportunities for on-the-job training
For additional information on the job, please see the

full posting

.

For information on our hiring practices, see our

diversity policy

and

equity policy

.
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