Customer Service Specialist (In-Person)

Company : Sage Solutions Group

Job Type : Full Time

Ann Arbor, Mi

Number of Applicants

000+

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Job Description - Customer Service Specialist (In-Person)

Our client is seeking a passionate and knowledgeable Customer Service Representative. This position is primarily responsible for providing excellent customer service by responding to customer inquiries, assisting with the order or shipping process, and promoting the company products and services. The ideal candidate will have a service centric mindset, attention to detail, time efficient and remain calm under pressure.

EDUCATION AND EXPERIENCE REQUIREMENTS

High School diploma or equivalent (required)
Some college education preferred
Minimum of 1 year’s customer service experience
Passion for music and some experience with musical instruments preferred
Basic computer literacy, including proficiency in using CRM systems, email, and other relevant software applications
Strong communication and problem-solving skills
Patience and the ability to handle challenging customer interactions
Ability to manage multiple projects, prioritize tasks, and meet deadlines

ESSENTIAL JOB FUNCTIONS

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Display current knowledge of products and services and share recommendations to customers if applicable
Assist customers with placing orders and tracking shipments
Maintain customer records by updating account information accurately
Handle customer complaints with care
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to appropriate supervisors as needed
Establish and maintain strong rapport with customers by using positive language and anticipating their needs
Meet or exceed performance goals, including customer satisfaction ratings and response time
Maintain a positive, empathetic, and professional attitude toward customers at all times
Participate in weekly sales training sessions
Regular and routine onsite attendance

BENEFITS

Company paid medical/dental/vision insurance
Company sponsored retirement plan
Paid Time Off
Health, dental, and vision insurance
401(k) with company match
Generous paid time off and holidays
Short- and long-term disability coverage
Life insurance
Employee discounts on instruments and accessories
A collaborative and purpose-driven work environment

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Customer Service Specialist (In-Person)

Job Description - Customer Service Specialist (In-Person)

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