Customer Service Specialist - Lab Logistics & Support

Customer Service Specialist – Laboratory Logistics & Support

Austin, TX

The Customer Service Specialist coordinates laboratory testing workflows and provides administrative support at TRI’s Austin laboratory after scope and authorization are established. Client outreach is part of the job: regular outbound calls and emails to active, past, and dormant accounts. This is a career driven position , and specialists advance by handling more client accounts and a wider range of laboratory work. Title and pay compensation to match growth. The work is client-facing and detail-heavy: the specialist tracks active jobs, keeps project records straight, and keeps clients informed. 

Pay Range: $25-$30 per hour (DOE)

Responsibilities

Project Support

• Maintain complete, accurate project records and organize project and sample information after authorization.
• Confirm receipt of approved work orders and set projects up for laboratory execution.
• Track active work as it moves through the laboratory.

Client Communication & Outreach

• Give clients factual status updates on testing and laboratory processing stages, following established procedures.
• Make regular outbound calls and emails to active, past, and dormant client accounts.
• Reactivate idle relationships, follow up on open quotes and proposals, and ask about upcoming testing needs.
• Pass new opportunities to laboratory or management staff for scoping and authorization.

Workflow Coordination

• Track internal tasks, testing status, and handoffs that keep daily laboratory work moving.
• Awareness of the priorities and sequence of active jobs.
• Document scheduling or workflow problems that could affect testing or reporting.

Documentation & Data

• Prepare, organize, and verify project and laboratory documentation.
• Enter, review, and reconcile data in the ERP and LIMS systems.
• Keep the records that support QA/QC, accreditation compliance, and traceability of client deliverables.

Reporting

• Help prepare, organize, and release laboratory reports.
• Check that reported results match laboratory records and project documentation.
• Join a rotating Saturday shift (once every 4–6 weeks, 2–4 hours) to review and distribute results.
• Perform other duties as assigned.

Requirements

• 4 years of relevant experience preferred, or an equivalent combination of experience and demonstrated capability in inside sales, project coordination, and administrative support roles.
• Comfortable making outbound client calls; outreach to inactive accounts is a regular part of the job.
• Organized, detail-oriented, and able to manage workload and schedules independently.
• Strong written and verbal communication; respect for people at all levels.

Preferred Qualifications

• Prior exposure to laboratory operations.
• Experience with ERP or LIMS systems.

TRI Environmental, Inc.is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. All individuals, regardless of personal characteristics, are encouraged to apply.