Customer Service specialist (SD)

Our associates celebrate lives. We celebrate our associates.

SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.

Key Responsibilities
• Provide prompt, courteous, and professional customer interactions within an automatic call distribution (ACD) queue environment.
• Deliver billing and account support to internal and external customers, including:
o Status updates on change requests
o Refund processing
o Cancellation requests
o Payment applications
• Accurately update customer information in the contract management system in accordance with company policies and customer requests.
• Process cancellation requests and coordinate merchandise returns with the manufacturer.
• Track and monitor the delivery status of returned merchandise.
• Maintain accurate documentation and ensure compliance with company guidelines and procedures.
• Collaborate with internal departments to resolve customer issues efficiently and effectively.

Qualifications & Skills
• Detail-Oriented: Strong accuracy and attention to detail in data entry and documentation.
• Customer-Focused Mindset: Positive attitude with a commitment to delivering exceptional
service.
• Multitasking Ability: Capable of managing multiple priorities in a fast-paced environment.
• Organizational Skills: Strong time management and prioritization skills.
• Technical Proficiency:
o Advanced proficiency in Microsoft Excel (required)
o Working knowledge of other Microsoft Office applications
• Experience Required:
o Prior experience in customer service
o Billing and payment processing experience
o Data entry experience
Core Competencies
• Excellent verbal and written communication skills
• Active listening and problem-solving abilities
• Strong understanding of company products, services, and policies
• Ability to apply policies effectively when performing administrative tasks
• Professionalism and teamwork

These qualifications are essential for success in this position, as you will be expected to manage
various tasks simultaneously. You should have excellent communication and customer service
skills, a strong understanding of company products, services, and policies, and the ability to apply
them effectively when completing administrative duties. Listening, understanding, and clear
communication with both customers and employees are vital components of this role.