V

Customer Service Specialist - Support

salary Salary :

$17.83 - 19.63 hourly

icon building Company : Van Buren County
icon briefcase Job Type : Full Time
icon geo-alt Paw Paw, Mi

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Service Specialist - Support


Pay Rate: $17.83 - 19.63 based on experience
PURPOSE Provide administrative support for the establishment, review and modification, and enforcement of child support processes in the Friend of the Court Office.

KNOWLEDGE AND ABILITIES
Requires integrity, willingness to learn, ability to work independently and as a team member.
  • Empathize with diverse populations.
  • Handles sensitive information with discretion, ensuring a high level of confidentiality.
  • Needs strong organizational and time management skills and ability to work well under pressure.
  • Remain calm and composed in stressful situations while working with professionals and clients.
  • Commitment to professional customer service.
  • Able to use reasoning and apply timelines and guidelines to individual case scenarios.
 
WORK ENVIRONMENT
Primarily office-based with light physical effort, with a rotating schedule between remote office and in-office. 
        
KEY RESPONSIBILITIES
 
    • Open and maintain Friend of the Court files, review alerts, and generate documents.
    • Review and evaluate court documents for required actions.
    • Copy, mail, and distribute documents.
    • Open, sort, and distribute incoming mail.
    • Research addresses, sources of income, and employment information.
    • Process legal documents including forms generation, obtaining signatures, and mailing copies.
    • Communicate with parents, attorneys, the Michigan Office of Child Support, Department of Health and Human Services, other courts, and law enforcement offices.
    • Varied clerical responsibilities such as verification of paternity, coverage for the front desk, and special projects.

QUALIFICATIONS
High school diploma or GED is required. Prefer previous work experience in legal, human services, or related field. Experience serving the public is required and experience in a family court or legal setting is preferred.

SUPERVISION
Work is performed under the general direction of the Lead Customer Service Specialist and supervised by the Deputy Friend of the Court. 


OTHER REQUIREMENTS
Able to work effectively with clients facing financial and emotional stress while maintaining neutrality and objectivity.
  • Committed to providing unbiased customer service.
  • Must comply with the Michigan Model Code of Conduct for Trial Court Employees.
  • Willing to participate in ongoing training, both on-site and off-site.
  • Employment is contingent on background check, criminal history, fingerprint check, and drug screen.
  • Applicants must complete a County application form.
Original job Customer Service Specialist - Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
thunder iconAuto-Apply to Similar Jobs
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

thunder iconAutomate Job Applications for Similar Jobs

Auto-Apply to Customer Service Specialist - Support Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Service Specialist - Support Jobs in the US

thunder icon

Get your Resume Reviewed for Free

GrabJobs us
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use