Customer Service Specialist (WRHP Cuyahoga Falls)

Performs account maintenance and customer services: documents activities, processes patient correspondence, re-bills accounts, responds to telephone inquiries, resolves account issues with payor representatives and/or patients, updates demographics/insurance information and analyzes various payor remittance advices.

Performs financial counseling, initiates payment plans, processes Care Assurance/Charity patient applications and provides information regarding these programs to patients as requested. 

Resolves charge related issues and credits inaccurate charges. Contacts collection agencies to resolve patient complaints and correct inappropriate placements.

Continues education, maintains reference materials and maintains knowledge of services, departments, charges and directs callers to the appropriate entity as needed.

Identifies system problems and edit failures, provides documentation to management and assists with correction process. 6. Participates in meetings; prepares and distributes meeting minutes. 7. Completes special projects (i.e. increase cash flow, reduction in accounts receivable, process invoices).

Requirements

• Education and Training High school diploma or equivalent.


• Experience At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.

Schedule:  Days, 40 hours per week.