Customer Service Specialist/Sales Associate

Fighters Market (www.fightersmarket.com) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate/Customer Support Specialist to be responsible for online AND in-store sales activities. The ideal employee will be able to provide excellent customer service, maintain high customer satisfaction, and exceed company expectations. Knowledge of the jiu-jitsu industry is a plus.

Schedule: 40 hr weeks, Monday to Friday 8:45am-5:15pm
Hourly Wage: $22 per hour
Benefits offered for this job:
Vacation (1 week per year to start, then 2 weeks per year)
Group Health Insurance
Paid Holidays
401k with employer match
Employee Discounts
Be part of a growing business with a positive work environment
Advancement opportunities
Sales Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
"Go the extra mile" to drive sales
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Cross-sell products
Collaborate with co-workers to ensure customer needs are met
Build productive and trusting relationships with customers

Customer Service Responsibilities
Effectively manage large amounts of incoming calls
Identify and assess customers' needs, in order to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow-up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage with customers
Requirements
Proven working experience as a sales associate and/or relevant customer support experience
Basic understanding of sales principles and customer service practices
Proficiency in English (proficiency in Portuguese is a plus but not required)
Solid communication and interpersonal skills
Familiarity with CRM systems and practices
Customer orientated, and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High School Diploma or Equivalent
36 months of Sales & Customer Service experience
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.