Customer Service Supervisor 1

Full Time

$17.00 - $18.50

Customer Service Supervisor 1

• Permanent Position


• 30 or more hours per week on average


• Health, dental, vision, life, and short-term disability insurance 


• 401K Retirement Package with up to 4% employer match 


• Paid Vacation and Personal Time


• Training and Scholarships up to $1,000 per term 


• Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm

Position Overview

• Give Reviews


• Operate Liquor Store check stand and 


• Operate Western Union Station


• Operate a check stand


• Bag and carry out groceries


• Bottle room service


• Assure the front end is continuously moving customers through


• Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.
  
  Essential Job Functions:
  * Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept purchase payment.
  * Pack customer purchases in bags or cartons.
  * Transport packages to customers' vehicles.
  * Answer customers' questions about merchandise and advise customers on merchandise selection.
  * Handle bottle returns, and customer service calls in the bottle room.
  * Clean check-stands or assigned areas, and fill supplies.
  
  Non-essential Job Functions:
  * Occasionally take inventory or examine merchandise to identify items to be reordered or replenished.
  * May stock shelves with new or transferred merchandise.
  
  Requirements:
  * Money handling skills and basic math to process cash and credit card transactions.
  * Clear communication skills to engage with employees, customers, and vendors.
  * Customer and Personal Services Knowledge of principles and processes for customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  * Service Orientation to actively look for ways to help people.
  * Mathematics knowledge of arithmetic applications
  
  Other Skills/Abilities
  * Social Perceptiveness to be aware of others' reactions and understanding why they react as they do.
  * Coordination to adjust actions in relation to others' actions.
  * Time Management to manage one's own time and the time of others.
  * Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
  * Deductive Reasoning applies general rules to specific problems to produce answers that make sense.
  * Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  * Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  * Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences.
  * Oral Expression to communicate information and ideas in speaking so others will understand.
  
  Physical Requirements:
  * Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.
  
  

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.