Customer Service Supervisor

Description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require.

We are currently looking to add a Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service representatives. The supervisor will coach and work to ensure that their group of CSA's (Customer Service Associates) are monitored, trained, supported and understand the processes needed to be successful in the role.

The ideal candidate will have prior supervisory experience plus being an individual contributor managing customer accounts including processing of orders, forecast requirements from customers and pro-actively resolving customer concerns. The role is required to be an advocate for the customer and ensure their success.

Key responsibilities include:

• Supervise the Account Representatives in handling customer inquiries and feedback regarding orders, shipments and problem resolution.
• Reviews work instructions to ensure accuracy and that proper training is provided.
• Interfaces with all appropriate departments to ensure that customer deadlines are met.
• Handles the recruitment, hiring, and retention of all Customer Service personnel in the assigned location.
• Supervise work through the planning and scheduling of work, and the review and approval of tasks.

Attributes:

• Interpersonal: Listens to others without interrupting.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity: Completes work in timely manner.

Skills:

• Handle multiple tasks simultaneously.
• Handle multiple projects simultaneously.
• Prioritize, organize, and delegate assignments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Requirements

Education and Experience:

• 5 or more years of experience in a Customer Service role in a manufacturing organization with supervisory experience.
• GED or High School diploma required.
• Bachelor's degree preferred.

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HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.