Customer Service Supervisor

Wage Range

$17.00 to $18.50 per hour 

Full time:

• Permanent Position


• 30 or more hours per week on average


• Health, dental, vision, and short-term disability insurance


• 401K Retirement Package with up to 4% employer match 


• Paid Vacation and Personal Time


• Training and Scholarships available up to $1,000 per term


• Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm

Position Overview

Give Reviews; Operate Liquor Store checkout, Operate Western Union Station. Operate a check stand, bag and carry out groceries, bottle room service, and assure the front end is continuously moving customers through. Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.

Essential Job Functions

• Itemize and total customer merchandise selection at the checkout counter, using a cash register, and accept payment for purchases.


• Pack customer purchases in bags or cartons.


• Transport packages to customers' vehicles.


• Answer customers' questions about merchandise and advise customers on merchandise selection.


• Handle bottle returns and customer service calls in the bottle room.


• Clean checkstands or assigned areas, fill supplies.

Non-essential Job Functions

• Occasionally, take inventory or examine merchandise to identify items to be reordered or replenished.


• May stock shelves with new or transferred merchandise.


• Other related duties as assigned by the Front End Supervisor.

Requirements

• Comfortable counting money and performing transactions


• Ability to communicate clearly with employees, customers, and vendors

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Service Orientation — Actively looking for ways to help people.

• Mathematics — Knowledge of arithmetic and its applications.

Other Skills/Abilities

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.


• Coordination — Adjusting actions in relation to others' actions.


• Time Management — Managing one's own time and the time of others.


• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)


• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.


• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Physical Requirements

• Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.


• Near Vision — The ability to see details at close range (within a few feet of the observer).

• Ability to work 8+ hours per day


• Endurance - Ability to stand, walk, and change positions for the entire work shift.


• Lifting - Ability to frequently lift 1- 10 lbs, and occasionally lift 11-40 lbs.


• Pulling/Pushing - Ability to frequently use 1- 10 lbs, and occasionally 11 -40lbs or force.


• Movement
  
  
  
  • Continuously use arms, wrists, and hands.
  
  
  • Continuously reach for and below the shoulder.
  
  
  • Continuously grasping/squeezing items.
  
  
  • Frequently twist and walk on a level surface
  
  
  • Seldom bend/stoop, crouch/squat, and climb steps.
  
  
  
  

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.