Customer Service Supervisor

Our client, a well-established company, is hiring a Customer Service Supervisor to join their Bethlehem, PA office. This is a full-time, permanent role offering a stable schedule, strong benefits, and an opportunity to lead a dedicated team in a respected regional business.

Things to know about this role:

• Competitive base pay + benefits
  




• Monday – Friday, 8:15 a.m. – 5:15 p.m.
  




• Full-time, Non-Exempt (Hourly)
  

Responsibilities:

• Oversee and support a team of Customer Service Representatives across multiple locations
  


• Provide both phone and in-person support to customers booking
  


• Assist with reservations, ticketing, travel insurance, refunds, scheduling, and invoicing
  


• Resolve escalated customer issues and complete incident reports when needed
  


• Prepare daily cash-out and operations reports
  


• Manage office supplies and maintain a clean workspace
  


• Schedule and manage staff hours, approve time off, and verify timesheets for payroll
  


• Conduct performance reviews and support training for new staff
  


• Ensure all policies are followed to maintain customer satisfaction and safety
  

Requirements

• Prior supervisory or team lead experience in a customer service environment
  


• Excellent communication and conflict-resolution skills
  


• The ability to multitask and manage staff across locations
  


• Strong attention to detail and reliability
  


• Basic computer skills and willingness to learn new systems
  


• A High School Diploma or equivalent (travel industry experience preferred)
  

• Must be able to sit and stand for extended periods
  




• Must be able to lift up to 15 lbs
  




• Able to work on-site in Bethlehem, PA