Is seeking a close-knit team with a family-style culture Wants to grow professionally with a company that’s growing fast
Enjoys structure and organization but can juggle multiple tasks with ease
Has a passion for leading others and delivering great customer experiences
About us:
We’re a family-owned and operated tree care company with 27 years and 3 generations of experience. Our mission: deliver the highest quality tree care services while cultivating a workplace where our employees can thrive.
The Role: Customer Service Supervisor
We’re looking for a motivated and professional Customer Service Supervisor to lead our front-line customer service team.
Key Responsibilities:
Supervise and support the Customer Service Team
Answer phone calls and schedule customer appointments
Perform administrative duties: data entry, audits, quality control, etc.
Ensure a high level of customer satisfaction and team productivity
Handle supervisory and quality assurance tasks to keep things running smoothly
Implement training and mentorship of current and newly onboarded employees of the CSR department.
What You Bring:
High school diploma or equivalent
2+ year of supervisor or management experience
Strong background in customer service
Excellent multitasking, organizational, critical thinking, and leadership skills
A professional and task-oriented mindset
Reliable transportation for daily in-office work
What We Offer:
Compensation & Growth
$21–$24/hour (based on experience)
Regular opportunities for raises and promotions
Ongoing professional development
Benefits
Medical, Dental & Vision Insurance
401(k)
One Week Paid Time Off
Paid Company Holidays
Compensation: $21.00 - $24.00 per hour
About Valley Tree Care
Valley Tree Care is a family of dedicated tree care experts in the Phoenix Arizona Valley. Our rich roots span across 27 years and 3 generations. Richard S. Schmidt, a retired electrician, planted the seed when he began offering the service of applying granular to the trees in his surrounding neighborhoods in 1996. His eldest son, Richard H. Schmidt took over the family business in 1999, and continued to nurture it, providing fertilization services throughout the Valley. His eldest son, Richard H. Schmidt II, stepped into his role in the Valley Tree family in 2015 and took over the family business and tradition. He applied a dedication to the past, and a vision for the future to branch out into the full spectrum plant health care and tree maintenance company that we are today.
Every day the Valley Tree family uses our scientific approach and dedication to service to provide the highest quality care to our customers by providing the highest quality care to the trees we are entrusted with. We are empowered by the history of a man who planted the seed which grew into a great tree, the fruits of which he never would see. We are invigorated by a dedication to observation and innovation.
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