Customer Service Supervisor

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

• Medical, Vision, Dental, Short- and Long-term insurance


• 6+ Days of Holidays Pay


• 12+ days of PTO


• Employer paid life insurance


• 401K with employer contribution


• Wellness program with reward incentives


• Employee recognition and reward programs


• Comprehensive paid training program

What will you be doing:

The Call Center Supervisor is responsible for the management of staff of customer service employees as well as the day-to-day operations of the call center as a whole. The incumbent will supervise the daily performance of call center employees to ensure superior customer service standards are maintained. Manage staff to existing department performance expectations; maintain consistent lines of communication, both oral and written, with employees to understand their current performance level. You will also provide coaching and feedback in a variety of formats, including individual meetings and written performance evaluations.

What will you come with:

• 3-4 years’ experience supervising/managing others within a call center setting


• Professional written and verbal communication skills, with the ability to easily and effectively communicate with staff


• Proficient in Microsoft Office programs in a working environment with intermediate to advanced skills and understanding of these programs


• Ability to use various computer programs and applications, IE EMR/EHR


• Bilingual Spanish required

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.