Customer Service Supervisor

Build Your Career as a Customer Service Supervisor in a Growing Company

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey

Do we have your attention? Keep reading.

CL&D, a division of ProMach, has an exciting opportunity for a Customer Service Supervisor based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

If this sounds like you, we want to connect!

• An Associate’s or Bachelor’s degree preferred


• 3–5 years of experience in customer service and leadership roles


• Experience in a customer‑facing role, ideally within manufacturing, printing, or a related industry


• Strong problem‑solving skills and the ability to manage multiple priorities in a fast‑paced environment


• Excellent communication and interpersonal skills to build relationships internally and with customers


• Proficiency with Microsoft Office and familiarity with ERP and CRM systems


• The ability to analyze order data and communicate both financial and operational impacts


• Strong attention to detail, organization, and time management skills

With facilities in Wisconsin and South Carolina, CL&D Graphics offers roll-fed film and pressure-sensitive labels, shrink sleeves, pouches, lidding, and preprinted thermoform solutions to consumer packaged goods companies across North America. They provide complex, high-quality graphics for most unsupported film applications in the marketplace, along with research and development expertise in new product design as well as on-site technical support for packaging solutions to ensure consistent, attention-grabbing products in the marketplace. Additionally, CL&D Digital produces short run, production quality prototypes and promotional samples to help bring products to market quickly with no minimum orders and rapid delivery for companies of all sizes.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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