Customer Service Support 1st shift

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

The primary function of this position is to provide the customer service team with outstanding support on all tasks associated with all tasks associated with order management and with the request for quotation process.  Assist in resolving key elements of purchase order and sales order. 

Duties and Responsibilities:

• Responsible for auditing all orders generated by the Customer Service Reps.
• Places orders on ship-hold until contract/PO elements are compliant.
• Confirm that lead-times for all deliverables are accurate on Order Confirmation.
• Support predominantly order and quote administration with limited customer support.
• Assists and creates standard reporting based on customer needs.
• Maintains a high degree of order entry and quote coordination accuracy.
• Partners with Customer Service Reps by reviewing the details of purchase orders and accompanying specifications.  Includes printing of the drawings and specifications.    
• Efficiently resolve issues with Customer Service Reps and Front End Engineering to ensure product releases are accurate and timely.
• Communicates with manufacturing departments on early or partial shipment inquiries.
• Assists with change orders primarily associated with Holds and Off-Holds notifications. 
• Assists and completes Non-RMA Credit requests. 
• Maintain department metrics.

Essential Knowledge and Skills:

• Strong organization skills, proficient in Excel, Word and Order entry systems.    
• Experience in customer service environment, preferably in a manufacturing environment
• Basic understanding of ITAR and SOX Compliance
• Strong data entry, problem solving, multi-tasking and documentation skills.
• Effective Written and Verbal Communication Skills
• Ability to input and review data with a high accuracy rating, and strong attention to detail.

Education and Experience:

• Service Order processing/administrative experience preferred.  Preferably in in manufacturing environment.   
• Understanding of the manufacture of printed circuit boards preferred but not required.

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances.  A reasonable estimate of the current range is:

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.