Customer Service Support (Onsite, German + English)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

·       Respond to customer inquiries via inbound calls, live chat, email, and social media.

·       Support users with account setup, login issues, and identity verification processes.

·       Provide information and assistance regarding financial transactions and platform functionality.

·       Troubleshoot and resolve technical issues to ensure seamless user experience.

·       Serve as a knowledgeable brand ambassador, delivering excellent customer service at all times.

·       Collaborate with internal teams to escalate and follow up on complex cases.

·       Maintain accurate and detailed records of customer interactions and resolutions.

·       Fluency in German (spoken and written) and a strong command of English.

·       Excellent verbal and written communication skills with a customer-centric mindset.

·       Interest in and general knowledge of sports is highly desirable.

·       Previous experience in a customer support or contact center environment is a plus.

·       Proficiency in computer usage and MS Office applications.

·       Strong organizational, analytical, and decision-making abilities.

·       Team-oriented attitude with a proactive and professional approach.

·       Minimum requirement: High school diploma or equivalent education.

·       Full-time employment with flexible shifts available 24/7 (Monday to Sunday).

·       Fully paid onboarding and comprehensive initial training program.

·       Access to Professional Development & Career Navigation programs.

·       Monthly employee benefit points allowance of CZK 1,940.

·       Daily meal allowance of CZK 123.90, fully covered by the employer.

·       Opportunity to work in a fast-paced, multicultural environment with a focus on innovation, collaboration, and continuous improvement.

Is IT in your DNA?