Customer Service Team Member

Helios Network is a customer relations firm in the New London area that specializes in innovative sales solutions that capitalize on quality customer service and direct communication. We take pride in a customer service and sales approach that hones in on the customer’s needs, wants, and ultimate satisfaction. Although the sales industry typically involves mass media outreach campaigns, we believe that the best way to ensure long-term customer retention is to provide thoughtful, hands-on, and ongoing sales and customer support that adequately meets customer needs while exceeding their expectations. 

Due to our personalized approach to customer service, we have seen substantial growth in our profit margins and customer acquisition over the last year. We are now aiming to expand our operations into 5 new locations over the next 18 months and to continue to acquire new markets and customers across the country.

Because of these goals, we are in need of new Customer Service Team Members to join our up-and-coming team! As a Customer Service Team Member with Helios Network, your core responsibilities include forging quality relationships with prospective customers, assisting in the scheduling of installation appointments, troubleshooting customer inquiries and closing sales. You will learn vetted sales techniques, customer service strategies, and customer relations methods that will help you be successful in this role.

Responsibilities of a Customer Service Team Member:

• Build lasting relationships with customers by providing accurate product information and suggesting products that effectively solve their concerns
• Stay up-to-date on all available products, services, and promotions to ensure the most accurate information is presented to prospective customers
• Act as the liaison between customers and the company, collecting valuable feedback and passing along critical information
• Assist customers in analyzing options, processing orders, placing requests, and scheduling delivery and installation dates
• Troubleshoot all customer issues regarding pricing, billing policies, coverage issues, and customer service disputes

Qualifications of a Customer Service Team Member:

• Previous experience in sales and/or customer service, preferred
• Outgoing personality, able to communicate effectively with all kinds of people
• Strong work ethic, desire to learn and grow with a company
• Ability to take and implement constructive feedback when necessary
• Multilingual candidates are encouraged to apply