We are desiring to recruit a confident Customer Service Technical Support to join our all-star team at The Reserves Network, Inc. in Rockwall, TX.
Growing your career as a Full-Time Customer Service Technical Support is an outstanding opportunity to develop important skills.
If you are strong in creativity, planning and have the right drive for the job, then apply for the position of Customer Service Technical Support at The Reserves Network, Inc. today!
Bilingual Customer Support Technician
Pay Rate: $19/hr
Location: Rockwall, TX
Hours: 8:30am-5:00pm
We are seeking a Bilingual Customer Support Technician to join our customer’s growing team in Rockwall. You will play a critical role in providing technical support and excellent customer service to valued customers. This position entails overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience.
As a Member of This Team:
- Provide comprehensive technical support to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
- Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
- Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
- Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues.
- Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
You Will Need:
- High school diploma or equivalent required; technical certifications or relevant coursework preferred.
- Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the foodservice equipment industry.
- Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
- Ability to interpret and review equipment diagrams and specifications.
- Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
- Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
- Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.
Benefits of Joining the Team:
- Eligible to enroll in medical, dental and vision insurance
- Weekly pay periods
- Direct Deposit offered
- Great temp-to-hire opportunity
Benefits of working as a Customer Service Technical Support in Rockwall, TX:
● Unlimited Growth Potential
● Opportunities to grow
● Attractive packageCompetitive Pay
Salary :
No CV Required
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