Customer Service Technician

Job Description:

Young at Heart Pharmacy is seeking a motivated and customer-oriented individual to join our team as a Customer Service Technician. As a vital part of our customer service team, you will be responsible for ensuring prompt and professional handling of telephone requests, responding to and documenting incoming customer inquiries, and directing specific inquiries to the appropriate team or individual. Additionally, you will maintain a positive and pleasant demeanor with all callers while accurately fulfilling customer requests, and processing refill requests.  

Parent Owner:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Responsibilities:

• Handle telephone requests promptly and professionally
• Respond to and document incoming requests from customers
• Direct specific inquiries to the appropriate team or individual
• Maintain a positive and pleasant demeanor with all callers
• Fulfill customer requests accurately
• Process refill requests and STAT orders as needed
• Research disposition of drug orders quickly and accurately
• Act as a liaison between the pharmacy and the facility
• Act as a point of contact for customer inquiries
• Contact facility as needed to clarify faxed requests
• Inform facility of items in upcoming cycle (preliminary packing slips)
• Communicate with physician offices verbally or electronically to professionally obtain prescriptions
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner
• Perform other duties as assigned

 Required:

• Active Pharmacy Tech In Training license from the Indiana State Board of Pharmacy required before Day 1 of employment
• 1 year of customer service experience 
• Efficient use of Microsoft Suite products

Preferred:

• Active Pharmacy Technician license from the Indiana State Board of Pharmacy
• Experience using Framework and DocuTrack are a plus