Customer Service Training Specialist III

Work Schedule

Environmental Conditions

Job Description

DUTIES:                                  •           Deliver engaging, skills-based classroom and hands-on training to service engineers on the installation, verification, and repair of our systems.

• Monitor and manage trainee learning curves through both individual support and group classroom activities.
• Translate highly technical concepts into clear, accessible learning materials, transforming traditional classroom training into e-learning modules.
• Mentor trainees through hands-on exercises using real-life tools to enhance skill development.
• Provide detailed work instructions to support fieldwork and training exercises.
• Facilitate accelerated learning, ensuring trainees quickly gain proficiency.
• Maintain and repair training department equipment, including microscopes, ensuring they are in optimal condition for both training and customer-related processes.

REQUIREMENTS:                    MINIMUM Education Requirement: Bachelor’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study.

MINIMUM Experience Requirement: 3 years of experience as a Test Technician, or a related occupation.

Alternative Education and Experience Requirement: Master’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study or related field of study and 1 year of experience as a Test Technician, or a related occupation.

Required knowledge or experience with:

• CEOS Probe corrector operation and alignments;
• Experience with X-FEG electron source;
• Titan Themis electron optics alignments;
• System Testing;
• Aligning TEM microscopes;
• Troubleshooting mechanical and software issues related to TEM microscopes;
• Image and Probe Correctors and;
• Corrective optics Maintenance.