Customer Service TXU

 Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents will.serve customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

• Review, analyze and respond to customer billing inquiries.


• Resolve customer issues or questions


• Processing payment deferrals.


• Attempt to save customers who may be moving, unhappy with the plan or current rate


• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan


• Accurately enroll the customer in the correct plan

Customer Service Representative Job Qualifications:

• 1 year of customer: call center, retail or helpdesk.


• Strive to resolve the customer issues on the first call


• Demonstrate knowledge of TXU Energy processes and policies .


• Build trust and rapport with the TXU Customer through clear, respectful interaction


• Always strive to ensure that overall customer satisfaction remains high, while resolving issues


• Understand “client call flow” and Texas Utility regulation


• Ensure no Public Utilities Commission Complaints are filed


• Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation