Customer Service & Up-selling Sales Representative (1886633) - Opportunity to Make a Difference

Are you filled with energy and personality?  Do you love working with people at the office and on the phone?  Are you naturally persuasive when it comes to showing value?  Then this could be the best opportunity for you!

NOTE: This is an in-office, onsite position located in downtown Orlando FL.

Summary:

We are seeking a dynamic and motivated individual to join our team as a Customer Service & Up-Selling Representative. In this role, you will be responsible for providing outstanding customer service to our clients while also maximizing sales opportunities through effective solution-based up-selling techniques. This position will primarily involve phone-based interactions with email as the secondary communication and follow-up with customers.

Key Responsibilities:

Customer Service:

• Handle incoming calls from customers promptly and professionally.
• Respond to customer inquiries, concerns, and complaints in a courteous and efficient manner.
• Provide accurate information about products/services, pricing, promotions, shipping and delivery estimates.
• Assist customers with order placement, tracking, and delivery status.
• Resolve customer issues and escalate complex cases to appropriate departments when necessary.
• Ensure customer satisfaction by going above and beyond to meet their needs and exceed expectations.

Up-Selling:

• Identify and seize opportunities to upsell products or services during customer interactions.
• Utilize persuasive selling techniques to recommend additional items or upgrades that complement customers' purchases.
• Educate customers about the features, benefits, and value propositions of premium products/services.
• Meet or exceed sales targets and goals set by the company.
• Maintain a strong knowledge of our product/service offerings and promotional campaigns to effectively cross-sell to customers.

Relationship Building:

• Build rapport and establish long-term relationships with customers through friendly and engaging interactions.
• Anticipate customer needs and proactively offer personalized recommendations based on their preferences and purchase history.
• Follow up with customers to ensure satisfaction, gather feedback, and encourage repeat business.
• Act as a brand ambassador by representing the company's values and commitment to excellence in every interaction.

Requirements:

• Previous experience in customer service, sales, or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational and computer skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude, resilience, and a willingness to learn and adapt.
• Proficiency in using CRM software and other relevant tools/systems.
• High school diploma or equivalent; additional education or certifications a plus.