Customer Service/Administrative Support

Description

At Peoples Bank, employees are the bedrock of our service to customers and communities, and the success of each member of our bank family is key to success of the bank. We seek individuals who are passionate about serving people and who share our commitment to customers, our communities, and a drive for excellence. We also look for Individuals who value working cooperatively in a positive, team environment built on trust and mutual support. Customer service and administrative staff are a critical component of our team.

The primary responsibility of the customer service/administrative support position is to provide service to customers calling via phone and to complete various administrative, accounting, and finance duties. This position also serves as a backup to multiple administrative tasks and will specifically serve as the primary backup for the bank operator and teller operations at our Washington Street location. The position requires ability to manage multiple tasks and deadlines while being a resource for customers.

Job Responsibilities (not all inclusive)

• Respond to customer inquiries, concerns, requests, etc. via phone
• Develop connections and relationships with customers through personalized transactions and exceptional service
• Scan deposit account documentation
• Edit new, renewed, and extended loans
• Complete deposit verification and credit reference forms
• Complete asset verifications and subpoena/account research and submissions
• Prepare monthly account analysis statements
• Complete assigned account balancing and reconciliations
• Answer the bank’s main phone line, direct and transfer customer calls, provide options to customers when bank staff aren’t immediately available, etc.
• Complete accurate teller transactions for customers in an efficient manner (deposits, withdrawals, loan payments, check cashing, change orders, money orders, cashier's checks, etc.)
• Balance cash drawer and investigate any discrepancies
• Maintain proper cash levels, secure cash, and follow all safety protocols
• Backup various administrative tasks (account documentation edits, file maintenance processing, sweeps, debit card disputes, etc.)
• Maintain knowledge of and promote bank products and services (mobile technology, loans, deposit accounts, etc.)
• Refer customers to lending, deposits, and financial service areas
• Maintain confidentiality of customer account information, security procedures and codes, and other policies and procedures
• Understand and comply with regulatory rules and bank policies and procedures

Requirements

Hours

• All Year--Saturdays; 7:45am - noon (typically no more than 1 per month)
• All Year--Weekdays; 8am - 5pm
• Typically 40 hours per week; Hours may vary

Travel

• Saturday shifts answering phones from Bourbon

Skills & Education

• Education equivalent to high school diploma required
• Cash handling and/or customer service experience preferred
• Basic computer and phone skills required
• Experience with Microsoft Office Suite preferred
• Basic math and money counting skills required
• Ability to communicate effectively in both verbal and written form with a variety of peoples, cultures, positions, ages, etc.
• Ability to remain composed under pressure and show patience and understanding in stressful situations
• Attention to detail
• Managing multiple tasks, deadlines, and responsibilities
• Ability to understand and comply with banking regulations, policies, and procedures
• Desire to learn and build upon skills and knowledge

Physical Requirements

• Lifting and transporting bags of coin/currency weighing up to 50 lbs.
• Sight, speech, and hearing sufficient to perform essential functions

Peoples Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration with regard to race, color, gender, religion, sexual orientation, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.