Customer Service/Dispatcher - Hiring Immediately

RPC's client is one of the nation's largest single-source providers of lighting and electrical products, services, construction and energy management solutions.

This onsite, temp to perm position has lots of growth potential and great benefits when you become a full-time, permanent employee!

The ideal candidate will have excellent customer service skills, strong verbal and written communication skills and be proficient in MS Excel and Outlook.

Schedule: M-F, 8:00AM -5:00PM

Payrate is $19.00-21.00/hr DOE

Job Description:

• Enter and dispatch work orders
• Ensure that work orders have been received by subcontractors, and verify the
• scheduled time and date of the work
• Call subcontractors 24 hours after the scheduled completion date to verify
• completion or update the status
• Enter accurate and complete notes in the system regarding correspondence
• with customers and subcontractors
• Act on all incoming phone calls and faxes
• Closing all service calls in the system when work is complete
• Update customer web based portals
• Acquire necessary materials in order to fully complete the job
• Effectively manage the dashboard and maintain customer as well as company's
• requirements
• Other duties as assigned.

Requirements:

• High school diploma or equivalent
• Minimum of one year of experience in call center environment with multiple phones lines and customer service. Will also consider recent college graduates
• Valid Driver's License
• Must be able to pass drug and background screen
• Ability to multitask on dual monitors with multiple systems while staying organized
• Strong verbal and written communications skills
• Positive customer service skills
• Experience in lighting and electrical a plus