We are looking for a creative Customer Service/Dispatcher to join our experienced team at RPC Company in Dallas, TX.
Growing your career as a Full-Time Customer Service/Dispatcher is a fantastic opportunity to develop relevant skills.
If you are strong in communication, persuasion and have the right commitment for the job, then apply for the position of Customer Service/Dispatcher at RPC Company today!
RPC's client is one of the nation's largest single-source providers of lighting and electrical products, services, construction and energy management solutions.
This onsite, temp to perm position has lots of growth potential and great benefits when you become a full-time, permanent employee!
The ideal candidate will have excellent customer service skills, strong verbal and written communication skills and be proficient in MS Excel and Outlook.
Schedule: M-F, 8:00AM -5:00PM
Payrate is $19.00-21.00/hr DOE
Job Description:
- Enter and dispatch work orders
- Ensure that work orders have been received by subcontractors, and verify the
- scheduled time and date of the work
- Call subcontractors 24 hours after the scheduled completion date to verify
- completion or update the status
- Enter accurate and complete notes in the system regarding correspondence
- with customers and subcontractors
- Act on all incoming phone calls and faxes
- Closing all service calls in the system when work is complete
- Update customer web based portals
- Acquire necessary materials in order to fully complete the job
- Effectively manage the dashboard and maintain customer as well as company's
- requirements
- Other duties as assigned.
Requirements:
- High school diploma or equivalent
- Minimum of one year of experience in call center environment with multiple phones lines and customer service. Will also consider recent college graduates
- Valid Driver's License
- Must be able to pass drug and background screen
- Ability to multitask on dual monitors with multiple systems while staying organized
- Strong verbal and written communications skills
- Positive customer service skills
- Experience in lighting and electrical a plus
Benefits of working as a Customer Service/Dispatcher in Dallas, TX:
● Unlimited Growth Potential
● Room for Advancement
● Attractive packageCompetitive Pay