Customer Service/Merchandiser Associate

Description

The customer service/merchandiser is responsible for providing effective customer service for all internal and

external customers by using excellent, in-depth knowledge of the company. Other responsibilities include offloading

stock deliveries, processing work orders, and packaging orders for distribution.

Requirements

• Offer a friendly greeting, and a sincere smile, and make eye contact with customers.
• Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
• Types quotes and maintains files for all quotes that are processed.
• Maintains customer name and address database.
• Locate and extract merchandise from shelves and storage areas.
• Confirm merchandise information matches that of the work order.
• Inspect the merchandise for damage, flaws, and irregularities.
• Pack merchandise for delivery.
• Transport packed items to the delivery trucks.
• Unload trucks
• Other duties as assigned.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Reading and interpreting written work orders
• Ability to stand for long periods
• Strong attention to detail
• Ability to lift heavy objects (up to 50lbs)