Customer Services Representative Level 1 - IJ-060601 - NJ Revenue Operations - Hopatcong

FirstEnergy

About the Opportunity

This is an open position with Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL]

This position, located in Hopatcong, NJ, reports to the Supervisor, Revenue Operations. 

The starting pay for this role is $22.73/hr and the top rate is $28.41/hr. In addition, a CSR III progression can earn up to a top rate of $38.42. 

Responsibilities Include:

• Receiving customer service requests and preparing paperwork to create or terminate electric service
• Responsible for customer interaction at Payment Windows 
• Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits 
• Performing clerical duties associated with collection activity and making phone calls to delinquent accounts
• Preparing appropriate orders for record correction, field investigation and collection documents
• Handling administrative work applicable to active and inactive accounts
• Ability to multi-task regular duties while answering phone calls from Field Collectors requiring immediate customer assistance. 
• Processing and responding to customer inquiries
• Reviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining records
• Preparing necessary reports relative to delinquent accounts receivable 
• Occasional travel in assisting additional Northern payment Centers when needed 

Qualifications:

• High School Diploma or GED required
• Minimum of one year of customer service experience preferred
• Must pass the Edison Electric Institute Support and Administration Selection System (SASS) test
• Proficient with Microsoft applications (Word, Excel, PowerPoint)
• Required to work overtime as needed, including emergency situations, after 9 months as a CSR.
• Good analytical skills and judgement
• Strong verbal and written communication skills
• Ability to learn company tariffs and state regulatory commissions 

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Bargaining

FirstEnergy Human Resources Team